Update Regarding Covid-19

November 20, 2020

Important update: With today’s provincial health orders, masks are now required for in-person appointments.

Counselling with Fran continues to be available either by videoconferencing or in-person. With the latest health care directive, clients are encouraged to consider the videoconferencing alternative. Here is information on both options.

Videoconferencing — I would set up your appointment using the OnCall Health platform, and you will receive a link to follow in order to set up your account. OnCall is a Canadian company assuring privacy between healthcare providers and their clients, so I can assure the same confidentiality as face-to-face sessions. Many people are a bit unsure about the technology at the beginning. Therefore, the first 15 minutes of your first videoconference session is free, as we get comfortable with this new way of working together.

In-person — Masks are now required by both of us. A few other differences continue from the past, to comply with WorkSafe regulations for in-person counselling during the pandemic. Here’s what you can expect:

  1. At your appointment time, knock on the front door as usual. No handshakes or hugs, but warm hellos. I’ll be wearing a mask.
  2. Petting the dogs isn’t allowed (unfortunately), so they’re contained in an x-pen so people who know and love them can still say hi.
  3. You’ll be asked to wash your hands or use hand sanitizer when you arrive.
  4. If you’d like a cup of tea, by all means. Bring your own cup or mug… I’ll have the kettle on and the usual choices of tea.
  5. We’ll be maintaining at least six-foot physical distances (it’s actually more like 10 to 12 feet).
  6. Between clients, I’ll be sanitizing all touch surfaces, including the bathroom.
  7. I’ll keep the patio door open a bit to allow some fresh air, and have installed an air purifier as another step towards keeping the space safe.
  8. If you have a cough, fever, or other symptoms of COVID-19 — or if someone in your circle does — please stay home and either reschedule or shift to videoconference. I won’t charge cancellation fees for this.
  9. I keep a minimum of a half-hour between appointments, to allow time for sanitizing, and also so you don’t have to worry about bumping into another client when you come.

As we continue to keep in-person counselling sessions available, our cooperation with the safety measures set out by WorkSafe and the BC Health Department, and supported by the BC Association of Clinical Counsellors, is important. This is a collaborative effort. We keep each other safe.

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